Enterprise Rent A Car — Car Rental in Medicine Hat

Reviews of Enterprise Rent A Car

• Sebastian

  Added 2016.10.03

  Clean and Tidy storefront. Staff members well versed in company policies. Location easy to find and identify. All staff very rigid in business and policy. Manager appears very groomed by upper management and corporate training and very fast to dictate the "rules" when he sees fit to bring those rules forward. Our situation required several return visits to storefront and were able to witness managers changing interpretations of policy and corporate decisions. Extremely frustrating while attempting to do business. Body language of all staff members were completely negative while attempting to clarify issues. Rolling of the eyes.....arms folded....lack lustre stance completely inappropriate and uncalled for. Manager leading the entire group of staff with these negative gestures. Several other customers witnessed these actions and appeared quite surprised with the negativity of the staff and inability of all staff and manager to mitigate the issues. Male staff member continued the negative experience during rental delivery by explaining that even with visible and audioable difficiencies of the vehicle...." He wasn't worried" about those deficiencies and upon requesting those deficiencies be recorded officially and documented prior to renting, pushed back significantly enough to cause a scene when the renting party made it very clear in a heated demand to record the obvious deficiency. The male company representative immediately continued an extremely innapropriate attitude towards the individual in the renting party for pointing out the deficiencies and demanding they be identified and recorded. Because the renting party may be liable for these issues....it was very clear these items absolutely needed to be identified. To those reading this review....please be aware of the changing interpretations of "policy"....and the almost choreographed staff closing in around each other and almost ganging up on the customer and making you feel uncomfortable. Also be very clear on ensuring you are not going to be held liable for deficiencies that the company may not be " worried about". The fact that the attitude completely changed when the company representative was demanded to record deficiencies is clear that there was a possible scam about to occur. Do Not allow these staff members to intimidate you and pay close attention to the changing and or additions to the policies spoken to you by even the manager. Shame on Enterprise Car Rental to allow this sort of misinformation and partial and or changing interpretations to paying and apparently valuable customers. I am certain the staff reading this review will remember this incident and simply brush this off as a difficult customer. But be rest assured , this is a genuine accounting of the customer experience.
• Joshua

  Added 2016.06.11

  I had booked a car for 9 days weeks in advance for 10:00 Am. I had to pick someone up from the airport so the time was pretty important. The car was 30 minutes late and when I kept asking where it was I was told " its off being cleaned". Eventually I was told my car was ready and they took me to a car that I was sitting next to for the past 30 minutes (not away being cleaned at all).
• Jason

  Added 2015.09.18

  Overall the car was fine and the eventual cost was okay but the service from this particular branch was very difficult.
• Devin

  Added 2015.03.19

  In a rush I had to get to the airport as I was late. so I called later that day asking what theses fees were. I was told it was for a mandatory damage waiver, when I confronted the man on the phone saying the website states that it is optional and he should have told me about it in store. He stated that it is mandatory for British persons to have this cover in Canada.
• Cameron

  Added 2014.05.14

  Prompt and courteous staff. Well maintained vehicles.
• Andrew

  Added 2013.10.13

  They are great every time I deal with them. Its one of my favorite place to visit and rent a car. Very helpful staff. I rent from Enterprise like worth 1000$ per month (different locations) and always have good exp with staff.
• Jonathan

  Added 2013.09.04

  I have only rented from Enterprise once so far. They were extremely helpful, and their price was literally A FRACTION of their competitors' price. I had reserved for 2 days; near the end of the 2nd day I telephoned from my motel room and asked if I could keep the car. Not only did they say "yes" but since my new return date fell on a day they weren't open, I was permitted to keep the car until the next business day without paying for that extra day. It was sort of like, "Since the customer is making herself available to return the car at a time when we are not there to assist her, we will not fault her and ask for more money." When I congratulated them on all-around excellent service at the time of the car's drop off, they blushed and were really very modest and said that it was the right thing to do, nothing more. I dealt with Sham at drop off, and he was great, but also the attractive woman who took me out to my car initially on pick-up day was extremely courteous & friendly as well. I will be a return customer and have already planned out a few more dates I will be using them again. Tomorrow is one actually, as long as when I call back at 5:30 they do have a car available for tomorrow as right now there are NONE available. I'd say that is a sign of good business sense, on their part. ;)
• Devin

  Added 2013.09.04

  I eventually went into a different branch and spoke to someone helpful in Banff, and with a couple clicks on his computer the fees had disappeared.
• Cameron

  Added 2013.08.20

  I was then gave the lady my credit card and she said so that'll be 800 dollars (over double the price we agreed upon when I booked). I asked why it was so high and she explained it was 200 dollars in case of damages which ill get back ,300 dollars for the rental and the rest is tax and fees. I asked 'what fees'? ..... " just standard fees and I've already swiped your card".